01
CHECK ELIGIBILITY
Review the applicable return terms for your purchase before shipping anything back.
FREEWINK SUPPORT
RETURNS & WARRANTY
Find guidance for return requests, warranty questions, damaged deliveries, and product support.
RETURNS
START WITH THE RIGHT INFORMATION
Before requesting a return, review the current policy and keep your order information available. Product condition, timing, purchase channel, and the reason for the request may affect eligibility.
02
KEEP THE PACKAGING
Keep the original packaging and included accessories until your request has been reviewed.
03
CONTACT US FIRST
Contact FreeWink before returning a product so our team can provide the correct next steps.
RETURN PROCESS
HOW A REQUEST WORKS
The exact process can vary by request. This overview shows the typical steps our support team may use.
STEP 01
Contact FreeWink
Send us your order number and a short description of the reason for your request.
STEP 02
Review eligibility
Our team reviews the request against the applicable return or warranty terms.
STEP 03
Follow instructions
If approved, follow the return, inspection, documentation, or troubleshooting instructions provided.
STEP 04
Resolution
Eligible requests are handled according to the applicable policy and the condition of the product.
WARRANTY
WARRANTY SUPPORT
If you believe your product has a covered issue, contact FreeWink with your order and product details. Our team can help identify the next step based on the applicable warranty terms.
WHAT TO PREPARE
HELP US REVIEW YOUR REQUEST
Providing clear information can help our team understand the issue more quickly.
- Order number or proof of purchase
- Product model and serial information when available
- Clear description of the issue
- Photos or video when they help show the problem
IMPORTANT
COVERAGE VARIES BY PRODUCT
Warranty terms can vary by product, component, purchase channel, and region. Always review the warranty information supplied with the product and the current FreeWink policy applicable to your purchase.
- Normal wear and misuse may not be covered
- Unauthorized modification may affect eligibility
- Shipping or inspection requirements may apply
NEED HELP WITH A REQUEST?
CONTACT OUR SUPPORT TEAM.
Send us your order number, product model, and a short description of the issue so our team can review your request.