CHOOSE THE RIGHT PRODUCT
Compare portability, controls, comfort, travel needs, dimensions, and other product details before choosing.
FREEWINK SUPPORT
PRODUCT HELP
Find guidance for choosing, setting up, using, and getting support for your FreeWink mobility product.
PRODUCT SUPPORT
FIND THE HELP YOU NEED
Start with the topic that best matches your question. Product-specific instructions can vary by model, so always use the information for your exact product.
MANUALS & SETUP
Find setup information, product instructions, and guidance for getting started with your FreeWink model.
TROUBLESHOOTING
Use model-specific guidance or contact support if the product is not operating as expected.
BATTERY & CHARGING
Review the correct charging, storage, and battery guidance for your exact model.
TRAVEL & STORAGE
Check folded dimensions, product weight, battery information, and storage requirements before travel.
SERVICE & PARTS
Contact FreeWink for help identifying compatible parts, service information, or the next step for a product concern.
GET HELP FASTER
HELP US UNDERSTAND THE ISSUE
A few useful details can make product support faster and help us identify the right information for your situation.
STEP 01
Identify your model
Tell us which FreeWink product you have so we can point you to the correct information.
STEP 02
Describe the issue
Explain what you are trying to do, what happened, and when the issue started.
STEP 03
Add photos or video
Images or video can help our support team understand a setup, component, or product concern.
STEP 04
Follow the next step
Our team can direct you to instructions, troubleshooting, parts information, or other support resources.
BEFORE CONTACTING SUPPORT
BE READY WITH THE BASICS
For product-specific support, keep your model and order information nearby and document the issue when photos or video may help.
USEFUL DETAILS
WHAT TO HAVE READY
The more specific the information, the easier it is to understand what kind of help you need.
- Product model
- Order number when available
- Photos of the product or affected area
- Any error message, unusual sound, or behavior
SAFETY FIRST
STOP USING A PRODUCT IF IT SEEMS UNSAFE
If you notice damage, unusual heat, smoke, a strong electrical smell, or another condition that may be unsafe, stop using the product and contact support before continuing.
- Do not continue riding or operating a damaged product
- Do not attempt unauthorized electrical repairs
- Keep the product in a safe location while waiting for guidance
NEED MORE HELP?
TALK TO OUR SUPPORT TEAM.
Tell us your product model and what you need help with. Our team can point you to the most relevant next step.